Refund & Return Policy

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1. Your Right to Return

You have 14 calendar days from the date on which you received your order to return the product and receive a refund. This right applies in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and mirrors the consumer rights under EU Directive 2011/83/EU for customers ordering from within the EU.

2. Conditions for Return

To be eligible for a return, the product must be: in its original, unopened packaging; unused and in the same condition as received. Please note that, for hygiene reasons applicable to food supplements and products sealed for health protection, we are unable to accept returns of opened packaging once the seal has been broken. This is a lawful exception recognised under applicable consumer law.

3. How to Return

To initiate a return, contact us within 14 days of delivery by email at [email protected] or by calling +44 20 3948 7162. We will confirm the return address and provide any further instructions. Please do not return items without prior contact.

4. Return Delivery Costs

The cost of return delivery is borne by the customer, unless the item is faulty, damaged or incorrectly sent. We recommend using a tracked service. We cannot be held responsible for items lost in transit on return.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. As payment was made on delivery (cash or card to courier), the refund will be issued by bank transfer to the account details you provide. We will contact you to arrange this.

6. Order Cancellation Before Dispatch

You may cancel your order at any time before it is dispatched - at no charge. Contact us by phone during working hours (Mon-Fri 9:00-17:00) or by email. Cancellation before dispatch is always free.

7. Declining Delivery

As payment is made on delivery, you are under no obligation to accept the parcel. If you choose to decline delivery, your order will be cancelled and no payment will be taken. You do not need to contact us in advance to do this.

8. Faulty or Damaged Products

If your product arrives damaged or faulty, please contact us within 48 hours of receipt. We will arrange a replacement or full refund at our expense, including return shipping costs.

9. Contact

Autonapůl, družstvo, Údolní 567/33, 602 00 Brno
Email: [email protected] · Phone: +44 20 3948 7162
Mon-Fri 9:00-17:00